Hassle-Free Returns
African FashionReturns & Care
Our simple, fair return policy designed for authentic African fashion pieces with special care instructions.
21-Day Returns
Generous return window for African fashion
Free African Returns
On orders over $100 within Africa
Quality Guarantee
Authenticity and craftsmanship assured
Return Policy for African Fashion
We want you to love your authentic African fashion purchase. If you're not completely satisfied, you can return most items within 21 days of delivery. Please note that due to the handmade nature of many African pieces, some items may have slight variations that add to their unique character.
Return Conditions for African Pieces
- Original Condition: Items must be unworn, unaltered, and in original condition
- Tags Attached: All original tags and labels must be present
- Original Packaging: Return in original packaging when possible to protect delicate items
- Proof of Purchase: Order confirmation or receipt required
How to Return African Fashion Items
Online Return Process
- 1Log into your Venda account and go to "My Orders"
- 2Select the African fashion item you wish to return
- 3Choose return reason and preferred return method
- 4Print return label or use QR code for drop-off
African Return Options
- Local Drop-off: Use our partner locations across major African cities
- Home Pickup: Available in select urban areas (additional fee may apply)
- International Returns: Contact support for cross-border return assistance
- Artisan Direct Returns: For custom pieces, coordinate directly with artisan
African Fashion Care & Maintenance
To preserve your African fashion pieces:
Fabric Care
- • Hand wash Ankara and delicate fabrics
- • Use mild detergent and cold water
- • Avoid direct sunlight when drying
- • Iron on low heat with cloth barrier
Storage Tips
- • Store in cool, dry places
- • Use acid-free tissue for delicate pieces
- • Avoid plastic bags for long-term storage
- • Keep beaded items flat to prevent stretching
Need help with returns or have questions about caring for your African fashion?